Refund policy
Returns & Refunds
We want you to have a positive experience with your order. At this time, we only accept returns or refunds for items that arrive damaged or defective.
Damaged Items
If your items arrives damaged, please contact us within 7 days of delivery at hello.shoponmi@gmail.com
To process a return or refund, we require:
- Clear photo or video proof showing the damage
- Photo of the shipping label and packaging
- Your order number or proof of purchase
Once your request is reviewed or approved, we will provide the next steps for your refund or replacement.
Non-Returnable Situations
We currently do not accept returns or refunds for:
- Change of mind
- Incorrect orders placed by the customer
- Items that have been used or opened
- Delays caused by shipping carriers
Contact
If you have any questions about your order, please reach out to us at hello.shoponmi@gmail.com, and we'll be happy to help.